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Chat for Service Desk

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  • •
    Getting Started
  • Requirements
  • Administration Guide
  • Working With Chat Requests
  • User Guide
  • •
    Knowledge Base Integration
  • Slack Integration
  • •
    Troubleshooting
  • •
    3rd Party Licenses
  • •
    Data Policy
  • •
    Chat - Server to Cloud Migration

Chat for Service Desk

Jira Service Management live chat documentation.

  • Getting Started
  • Requirements
    • Supported Jira Platforms
    • Supported Browsers
  • Administration Guide
    • Websockets Configuration
    • Project Settings
      • Configuring Chat Widget
      • Configuring Request Queues
      • Configuring Agents Auto-Offline Mode
      • Configuring Automatic Responses
      • Widget User Interface
      • Widget Visibility Schedule
      • Integrating with Knowledge Base
      • Forms
    • Global Settings
      • Analytics
      • Default Chat
      • Chat on Login Page
      • Sounds
      • Emoji Button
      • Welcome Ribbon
      • Setting up CAPTCHA
      • Privacy Link
      • Custom URL Links
    • User Preference Defaults
    • Chat Customization
      • Translating and Customizing Chat Messages
      • Customizing Chat Style
    • Chat Notifications for Boards
    • Install Chat Widget on Your Website
  • Working With Chat Requests
    • Agent Online Status
    • Handling Requests
    • Chats Page
    • Issue View of the Chat
    • Desktop Notifications
  • User Guide
    • User Display Preferences
  • Knowledge Base Integration
  • Slack Integration
    • Prerequisites
    • Enabling Slack Integration
    • Configuring Slack App
      • Slack App Permissions
      • Slack App Events
      • Slash Commands
    • Configuring Chat for Slack Integration
      • Completing Slack General Config in Jira
      • Setting up Slack Integration for a Project
    • Using Slack Integration
      • Basic Usage
      • Using Slash Commands
  • Troubleshooting
  • 3rd Party Licenses
  • Data Policy
  • Chat - Server to Cloud Migration

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