Users of the chat widget are able to set display preferences, to customize the way the widget shows information.
Defaults of these preferences can be set Jira-wide using the Chat User Preference Defaults page.
You can set the following defaults:
- showing issue keys in conversation list and in the chat header
- showing unresolved issues only
- showing summaries instead of the last message in the conversation list and in the chat header instead of the "welcome message"