Working With Chat Requests

As a support person (a.k.a. agent), you are going to handle incoming customer chat conversations. This includes the following activities:

• making yourself available for chatting
  
• monitoring chat request queues
  • in the request queue
    
  • or in the Chats Page
    
• responding to the customer's chat
  • from the issue page
    
  • or from the Chats Page
    

The above activities are described in the sections below:

• Agent Online Status
• Handling Requests
• Chats Page
• Issue View of the Chat
• Desktop Notifications