Configuring Request Queues

Request Queues page is where you can configure the queues that you can use to monitor incoming chat requests.

The crucial part of this page is Issue Label configuration section - requests from chat can be seen in queues using the label which you can define (default is created-from-chat). 

The section below - Queues Using the Label is used to list all request queues that use the configured label as a part of the queue's JQL. The four buttons below let you quickly create sample queues using the label, without having to specify the JQL directly - obviously you can modify the created queues or add more queues of your own definition to match your needs.

In addition to using labels to define queues, you can also use the following JQL to create a queue with requests from chat:

request-channel-type = chat