Cloud Migration Resources
Planning a Cloud migration? These resources can help you get started:
→ Time to SLA Cloud features – Review Cloud features and understand key differences between DC and Cloud.
→ Migration support from Appfire – Learn how we can help you migrate smoothly.
About Time to SLA
Welcome to Time to SLA
Ensure your service level agreements are always met with the #1 SLA app for Jira. Time to SLA empowers teams to define, track, and report on SLAs across Jira Service Management and Jira Software.
Gain visibility into service performance, automate actions when deadlines are at risk, and deliver exceptional results every time.
Why choose Time to SLA?
Time to SLA combines simplicity with enterprise-grade flexibility, without the limitations of native Jira SLAs.
Built-in templates: Get started instantly with ready-made SLA configurations like Time to resolution, Time to first response, and Time in progress.
No artificial limits: Define as many SLAs and SLA goals as you need.
Cross-project coverage: Manage SLAs across multiple projects effortlessly.
Automation-ready: Trigger Jira automations directly from SLA events for escalations or workflow actions.
Smart notifications: Notify assignees or managers before an SLA breach.
REST API access: Retrieve and manage SLA data programmatically.
Powerful reporting: Track performance with visual reports and dashboard gadgets.
Who is it for?
Time to SLA is designed for any team that manages work in Jira: from IT and support to software delivery and operations.
Whether you need to meet strict customer contracts or monitor internal KPIs, Time to SLA helps you stay accountable and informed.
Teams can create unlimited calendars, holidays, and time intervals to align SLAs with their specific work schedules.
Define start, stop, reset, and pause conditions to match your workflow needs.
Manage and collaborate on SLAs across your organization with workflows in Jira Service Management and Jira Software.
Choose from different SLA calculation methods.
Use the recalculation feature to avoid errors and gain more control over your SLAs.
Automate SLA actions with post functions.
Set custom alerts and notifications to ensure deadlines are never missed.
Get alerts via Slack, Teams, or email, notifying the right people at the right time.
Display SLAs in linked issues: When two work items are linked, the SLA panel will appear on both.
See it in action
Visualize progress directly within Jira work items with the SLA panel, and dive deeper into your performance with visual reports and customizable dashboards.
Need more information?
Find detailed how-to articles in our documentation and try Time to SLA today.