Support for Atlassian Server Products (and apps like BigPicture) has ended in February 2024.
Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email support@appfire.com
Potential Scope Misconfiguration
Depending on your Jira settings, your issues may have multiple fields filled out. Each of those fields can be used for sync with a sub-Box. Potentially, an issue can have various fields filled out. This can become a problem if multiple fields are used for sync - there can be two conflicting rules. Remember, an issue cannot be simultaneously assigned to two sub-Boxes.
For example:
The first sub-Box (PI1) is synchronized with the 'Change risk' field (value = Low).
The second sub-Box (PI2) is synchronized with the 'Risk probability' field (value = Medium).
In Jira, there is no problem. However, if an issue meets both of those conditions (has both fields filled out as shown above), the App would have to try to put it in both Boxes simultaneously, which can't be done.