Support for Atlassian Server Products (and apps like BigPicture) is ending in February 2024.

Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email support@appfire.com

Built-in field hasn't been mapped

The general field mapping on the host platform (e.g., the Jira instance on which you have installed BigPicture) hasn't been done for a particular field.

The mapping of tasks in a particular Box is irrelevant. The check is performed just for the general mapping of the primary instance. 

Example

BigPicture is installed on the "nostromo2" Jira instance. The host platform mapping is:

image2021-6-14_13-17-17.png

The general mapping is on the left:

image2021-6-14_13-18-17.png

To avoid the error when sorting by "End date" or "Start date," the following fields have to be mapped:

image2021-6-14_13-19-29.png

Built-in fields

The mapping has to be done if you want to sort tasks using the built-in field.