Support for Atlassian Server Products (and apps like BigPicture) is ending in February 2024.

Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email

Built-in field hasn't been mapped

The general field mapping on the host platform (e.g., the Jira instance on which you have installed BigPicture) hasn't been done for a particular field.

The mapping of tasks in a particular Box is irrelevant. The check is performed just for the general mapping of the primary instance. 


BigPicture is installed on the "nostromo2" Jira instance. The host platform mapping is:


The general mapping is on the left:


To avoid the error when sorting by "End date" or "Start date," the following fields have to be mapped:


Built-in fields

The mapping has to be done if you want to sort tasks using the built-in field.