Why?

If you want to start using our plugin afresh, here is how to make sure that there will be no old data interference after reinstall.

Simply follow the procedure below.

Applies to:

The Procedure

Disable your Plugin
In your JIRA database, please delete all the tables, sequences, and other objects which begin with:
1. AO_0456E7_ - for BigPicture
2. AO_8AC478_ - for BigGantt
3. AO_DA6AB9_ - for BigTemplate

Execute the following scripts:

select s.id id1, p.id id2
from propertystring s
inner join propertyentry p on p.id = s.id
where p.property_key = 'AO_0456E7_#';

delete from propertystring where ID = <id1>;

delete from propertyentry where ID = <id2>;

Depending on the plugin's database you would like to alter, 'AO_0456E7_#' should be replaced with 'AO_8AC478_#' or 'AO_DA6AB9_#' in the script given above.

When the previous query returns result and there were records to delete, you have to restart Jira Server.

In case of any problems

If you are still having trouble following these steps, or your problem is more complicated, you are always welcome to contact our Support Team via the Service Desk. We are always more than happy to help.

Support for Atlassian Server Products (and apps like BigPicture) is ending in February 2024.