Set the SLA Goal as a Dynamic Duration

Owned by Derya Özdemir
Last updated: Oct 25, 2023
2 min read

This page is about Time to SLA for Jira On-Prem. Using Jira Cloud? Click the Cloud button above.

The Dynamic Duration is a Jira custom field of text. Users can enter a time string here and Time to SLA will set the SLA duration as the input entered in this field.

This allows users to enter different SLA goals for each issue.

To set an SLA Goal as a Dynamic Duration, you need to create a custom field that will store the SLA duration beforehand. This custom field will appear only in the screens you select while creating the custom field, regardless of whether you designate the SLA Goal as Dynamic Duration or not.

First, you need to create the custom field. If you don’t know how, you can learn here. Then, you can set the SLA Goal as a dynamic duration. Here is how:

  1. Go to the Goal section, and select Dynamic Duration.

  2. Click the drop-down menu to see the date fields you have created before, and select one.

  3. Your Dynamic Duration has been set.

And that's how you set the SLA Goals as a Dynamic Duration! If you don’t know how to create a Dynamic Duration field and how you can set a default value in the Dynamic Duration field, take a look at the articles below:

Create a Duration Custom Field