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FAQ: SLAs
FAQ: SLAs
This page is about Time to SLA for Jira On-Prem. Using Jira Cloud? Click the Cloud button above.
Below are some answers to questions we're commonly asked about creating SLAs. For help with something we haven't addressed, please contact us.
I defined my SLA configurations, but I can’t see the SLA Panel on my issues. What could be the reason?
My SLA is not displaying the correct data. I’ve paused it; however, it hasn’t stopped yet. How can I fix it?
I can’t see the SLA Panel on my existing issues. What should I do?
My SLA shows incorrect data / isn’t behaving the way I want it to. What could be the reason?
I’ve set notifiers but I’m not receiving any notifications. Why?
I’m getting too many update notifications, which makes it difficult for me to keep track of important information in my SLA history. How can I fix this?
Can I reorder SLAs shown in the SLA Panel or the Time to SLA Custom Field?
Is there a way to export the information on Time to SLA custom fields?
, multiple selections available,