Set the SLA Goal as a Negotiation Date

Owned by Derya Özdemir
Last updated: Oct 25, 2023
1 min read

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The Negotiation Date is the date that the SLA timer counts down to.

To set the SLA Goal as a negotiation date, you should:

  1. Go to SLAs > Add New SLA Definition.

  2. Find Goals, and select Negotiation Date.

  3. Click the drop-down menu to see all of the possible date fields and select one.

  4. If the field/custom field is a date, enter a time. For example:

  5. Your Negotiation Date has been set!

If the selected field is a date picker instead of a date-time picker, then an extra “offset” selection will open because a time (hour and minute) needs to be part of the deadline.

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