App Access from a Jira project level - missing permissions
- Anna Ciepłota
- Piotr Koszela
Access denied (missing App permissions)
This splash screen appears when a user tries to enter the App from a Jira Project context, but lacks permission to access it.
Make sure users have access to the App and Boxes as needed. Verify the security settings of the App and Boxes.
No App access
Users must be added to BigPicture (Administration > Security) if not granted access to the app.
No Box access
Even if a matching Box exists, if a user doesn't have access to it (they haven't been added as Box users) they can't access it through a Jira project.
The app will try to suggest to a user to create a "perfect match" Box:
the user either sees an option to create a new Box
or a message informing them that they don't have permissions sufficient to create a Box
No permissions to create a Matching Box
You can't create a Box, because of App security settings.
In order to create a Box you need to:
have access to the App
at the Root Box (home Box) level, you must be a sub-Box creator or an Admin.