Ordering Issues by SLA

This feature is only available for Time to SLA versions after 9.8.

Time to SLA allows you to order issues based on the following SLA attributes:

• Elapsed duration

• Remaining duration

• Start date

• End date

• Target date

• TTS Custom Field (Start, End, Target)*

*Only available in Time to SLA versions 10.9 and later.

Ordering Issues by SLA Attributes in Issue Search

Go to the Issue Navigator from Issues > Search for Issues and then switch to advanced mode.

Simply type your JQL query and then append the ORDER BY clause with any of our order by SLA functions.

Here is the list of all SLA order functions available:

slaElapsedDuration

Order SLAs by elapsed duration

Example:

slaRemainingDuration

Order SLAs by remaining duration.
Example:

slaStartDate

Order SLAs by start date.
Example:

slaEndDate

Order SLAs by start date.
Example:

slaTargetDate

Order SLAs by start date.
Example:

What happens when there are multiple active SLAs on the issue?

Each SLA is individually sorted, and then issues are sorted by the first SLA within them. In other terms:

• If you are using ascending order, then the SLA with the shortest duration / earliest date in the issue will be used.

• If you are using descending order, then the SLA with the longest duration / latest date in the issue will be used.