SLA Search 2.0 JQL Functionalities

Owned by Derya Özdemir
Last updated: Oct 25, 2023
12 min read

This page is about Time to SLA for Jira On-Prem.

By using the table below, you can update your old SLA Search 2.0 JQL functions with the improved 3.0 functions for better performance.

The SLA Search 2.0 JQL functions don't work with Next-Gen SLAs. Please use the Search 3.0 functions instead!

JQL Function

Parameters

Description

Samples

JQL 3.0 Counterpart

JQL Function

Parameters

Description

Samples

JQL 3.0 Counterpart

tts.issuesHaveSomeSlas 

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that have SLAs on them.

  • issue in tts.issuesHaveSomeSlas()

  • issue in tts.issuesHaveSomeSlas(22)

  • issue in tts.issuesHaveSomeSlas('SLA Name')

  • issue in tts.issuesHaveSomeSlas(22, 23, 30)

  • issue in tts.issuesHaveSomeSlas('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesHaveSomeSlas('SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

  • slaFunction is not EMPTY

  • slaFunction = containsSla(22)

  • slaFunction = containsSla('SLA Name')

  • slaFunction = containsSla(22, 23, 30)

  • slaFunction = containsSla('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • slaFunction = slaJoin("slaFunction = containsSla() and slaFunction >= slaStartDate('2017-01-01') and slaFunction <= slaStartDate('2017-12-31')", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

 

tts.issuesHaveSomeMetSlas

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that met at least one SLA.

  • issue in tts.issuesHaveSomeMetSlas()

  • issue in tts.issuesHaveSomeMetSlas(22)

  • issue in tts.issuesHaveSomeMetSlas('SLA Name')

  • issue in tts.issuesHaveSomeMetSlas(22, 23, 30)

  • issue in tts.issuesHaveSomeMetSlas('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesHaveSomeMetSlas('SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

  • slaFunction = isMet()

  • slaFunction = isMet(22)

  • slaFunction = isMet('SLA Name')

  • slaFunction = isMet(22, 23, 30)

  • slaFunction = isMet('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • slaFunction = slaJoin("slaFunction = isMet() and slaFunction >= slaStartDate('2017-01-01') and slaFunction <= slaStartDate('2017-12-31')", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

tts.issuesHaveSomeExceededSlas

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that breached at least one SLA.

(Not Completed SLAs are included)



  • issue in tts.issuesHaveSomeExceededSlas()

  • issue in tts.issuesHaveSomeExceededSlas(22)

  • issue in tts.issuesHaveSomeExceededSlas('SLA Name')

  • issue in tts.issuesHaveSomeExceededSlas(22, 23, 30)

  • issue in tts.issuesHaveSomeExceededSlas('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesHaveSomeExceededSlas('SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

  • slaFunction = isBreached()

  • slaFunction = isBreached(22)

  • slaFunction = isBreached('SLA Name')

  • slaFunction = isBreached(22, 23, 30)

  • slaFunction = isBreached('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • slaFunction = slaJoin("slaFunction = isBreached() and slaFunction >= slaStartDate('2017-01-01') and slaFunction <= slaStartDate('2017-12-31')", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

tts.issuesHaveSomeSlasInProgress

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that have at least one not completed and not breached SLA.

  • issue in tts.issuesHaveSomeSlasInProgress()

  • issue in tts.issuesHaveSomeSlasInProgress(22)

  • issue in tts.issuesHaveSomeSlasInProgress('SLA Name')

  • issue in tts.issuesHaveSomeSlasInProgress(22, 23, 30)

  • issue in tts.issuesHaveSomeSlasInProgress('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesHaveSomeSlasInProgress('SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

  • slaFunction = slaJoin("slaFunction != isBreached() and slaFunction = isRunning()")

  • slaFunction = slaJoin("slaFunction = isBreached() and slaFunction != isRunning()", 22)

  • slaFunction = slaJoin("slaFunction != isBreached() and slaFunction = isRunning()", 'SLA Name')

  • slaFunction = slaJoin("slaFunction != isBreached() and slaFunction = isRunning()", 22, 23, 30)

  • slaFunction = slaJoin("slaFunction != isBreached() and slaFunction = isRunning()", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • slaFunction = slaJoin("slaFunction != isBreached() and slaFunction = isRunning() and slaFunction >= slaStartDate('2017-01-01') and slaFunction <= slaStartDate('2017-12-31')", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

tts.issuesHaveSomeInactiveSlas 

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To find inactive SLAs.

(Inactive SLAs may have missing date fields.)

  • issue in tts.issuesHaveSomeInactiveSlas()

  • issue in tts.issuesHaveSomeInactiveSlas(22)

  • issue in tts.issuesHaveSomeInactiveSlas('SLA Name')

  • issue in tts.issuesHaveSomeInactiveSlas(22, 23, 30)

  • issue in tts.issuesHaveSomeInactiveSlas('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesHaveSomeInactiveSlas('SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

  • slaFunction = isNotStarted()

  • slaFunction = isNotStarted(22)

  • slaFunction = isNotStarted('SLA Name')

  • slaFunction = isNotStarted(22, 23, 30)

  • slaFunction = isNotStarted('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • slaFunction = slaJoin("slaFunction = isNotStarted() and slaFunction >= slaStartDate('2017-01-01') and slaFunction <= slaStartDate('2017-12-31')", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

tts.issuesHaveSomePausedSlas

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that have at least one paused SLA.

  • issue in tts.issuesHaveSomePausedSlas()

  • issue in tts.issuesHaveSomePausedSlas(22)

  • issue in tts.issuesHaveSomePausedSlas('SLA Name')

  • issue in tts.issuesHaveSomePausedSlas(22, 23, 30)

  • issue in tts.issuesHaveSomePausedSlas('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesHaveSomePausedSlas('SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

  • slaFunction = isPaused()

  • slaFunction = isPaused(22)

  • slaFunction = isPaused('SLA Name')

  • slaFunction = isPaused(22, 23, 30)

  • slaFunction = isPaused('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • slaFunction = slaJoin("slaFunction = isPaused() and slaFunction >= slaStartDate('2017-01-01') and slaFunction <= slaStartDate('2017-12-31')", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

tts.issuesHaveAllSlasMet

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that met all its SLAs.

  • issue in tts.issuesHaveAllSlasMet()

  • issue in tts.issuesHaveAllSlasMet(22)

  • issue in tts.issuesHaveAllSlasMet('SLA Name')

  • issue in tts.issuesHaveAllSlasMet(22, 23, 30)

  • issue in tts.issuesHaveAllSlasMet('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesHaveAllSlasMet('SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

  • slaFunction = isAllMet()

  • slaFunction = isAllMet(22)

  • slaFunction = isAllMet('SLA Name')

  • slaFunction = isAllMet(22, 23, 30)

  • slaFunction = isAllMet('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • slaFunction = slaJoin("slaFunction = isAllMet() and slaFunction >= slaStartDate('2017-01-01') and slaFunction <= slaStartDate('2017-12-31')", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

tts.issuesHaveNoExceededSlas

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that have not exceeded any of its SLAs.

  • issue in tts.issuesHaveNoExceededSlas()

  • issue in tts.issuesHaveNoExceededSlas(22)

  • issue in tts.issuesHaveNoExceededSlas('SLA Name')

  • issue in tts.issuesHaveNoExceededSlas(22, 23, 30)

  • issue in tts.issuesHaveNoExceededSlas('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesHaveNoExceededSlas('SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

  • slaFunction != slaJoin("slaFunction = isBreached()")

  • slaFunction != slaJoin("slaFunction = isBreached()", 22)

  • slaFunction != slaJoin("slaFunction = isBreached()", 'SLA Name')

  • slaFunction != slaJoin("slaFunction = isBreached()", 22, 23, 30)

  • slaFunction != slaJoin("slaFunction = isBreached()", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • slaFunction != slaJoin("slaFunction = isBreached() and slaFunction >= slaStartDate('2017-01-01') and slaFunction <= slaStartDate('2017-12-31')", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

tts.issuesExceededAmongCompletedSlas 

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that exceeded at least one completed SLA.

  • issue in tts.issuesExceededAmongCompletedSlas()

  • issue in tts.issuesExceededAmongCompletedSlas(22)

  • issue in tts.issuesExceededAmongCompletedSlas('SLA Name')

  • issue in tts.issuesExceededAmongCompletedSlas(22, 23, 30)

  • issue in tts.issuesExceededAmongCompletedSlas('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesExceededAmongCompletedSlas('SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

  • slaFunction = slaJoin("slaFunction = isBreached() and slaFunction = isFinished()")

  • slaFunction = slaJoin("slaFunction = isBreached() and slaFunction = isFinished()", 22)

  • slaFunction = slaJoin("slaFunction = isBreached() and slaFunction = isFinished()", 'SLA Name')

  • slaFunction = slaJoin("slaFunction = isBreached() and slaFunction = isFinished()", 22, 23, 30)

  • slaFunction = slaJoin("slaFunction = isBreached() and slaFunction = isFinished()", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • slaFunction = slaJoin("slaFunction = isBreached() and slaFunction = isFinished() and slaFunction >= slaStartDate('2017-01-01') and slaFunction <= slaStartDate('2017-12-31')", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

tts.issuesExceededAmongUncompletedSlas 

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that exceeded at least one uncompleted SLA.

  • issue in tts.issuesExceededAmongUncompletedSlas()

  • issue in tts.issuesExceededAmongUncompletedSlas(22)

  • issue in tts.issuesExceededAmongUncompletedSlas('SLA Name')

  • issue in tts.issuesExceededAmongUncompletedSlas(22, 23, 30)

  • issue in tts.issuesExceededAmongUncompletedSlas('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesExceededAmongUncompletedSlas('SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

  • slaFunction = slaJoin("slaFunction = isBreached() and slaFunction = isRunning()")

  • slaFunction = slaJoin("slaFunction = isBreached() and slaFunction = isRunning()", 22)

  • slaFunction = slaJoin("slaFunction = isBreached() and slaFunction = isRunning()", 'SLA Name')

  • slaFunction = slaJoin("slaFunction = isBreached() and slaFunction = isRunning()", 22, 23, 30)

  • slaFunction = slaJoin("slaFunction = isBreached() and slaFunction = isRunning()", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • slaFunction = slaJoin("slaFunction = isBreached() and slaFunction = isRunning() and slaFunction >= slaStartDate('2017-01-01') and slaFunction <= slaStartDate('2017-12-31')", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

tts.issuesNotExceededAmongCompletedSlas

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that have not exceeded any of its completed SLAs

  • issue in tts.issuesNotExceededAmongCompletedSlas()

  • issue in tts.issuesNotExceededAmongCompletedSlas(22)

  • issue in tts.issuesNotExceededAmongCompletedSlas('SLA Name')

  • issue in tts.issuesNotExceededAmongCompletedSlas(22, 23, 30)

  • issue in tts.issuesNotExceededAmongCompletedSlas('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesNotExceededAmongCompletedSlas('SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

N/A. If you still want to use this please contact us.

tts.issuesNotExceededAmongUncompletedSlas

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that have not exceeded any of its uncompleted SLAs.

  • issue in tts.issuesNotExceededAmongUncompletedSlas()

  • issue in tts.issuesNotExceededAmongUncompletedSlas(22)

  • issue in tts.issuesNotExceededAmongUncompletedSlas('SLA Name')

  • issue in tts.issuesNotExceededAmongUncompletedSlas(22, 23, 30)

  • issue in tts.issuesNotExceededAmongUncompletedSlas('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesNotExceededAmongUncompletedSlas('SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

N/A. If you still want to use this please contact us.

tts.issuesWithRemainingTimeMoreThan

  • Timestring (required)

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that have more remaining time than the given parameter.

(Completed SLAs are not included.)



  • issue in tts.issuesWithRemainingTimeMoreThan('3h')

  • issue in tts.issuesWithRemainingTimeMoreThan('2d 4h', 22)

  • issue in tts.issuesWithRemainingTimeMoreThan('2d 4h', 'SLA Name')

  • issue in tts.issuesWithRemainingTimeMoreThan('3d 5h', 22, 23, 30)

  • issue in tts.issuesWithRemainingTimeMoreThan('3d 5h', 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesWithRemainingTimeMoreThan('3d 5h', 'SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')



  • slaFunction > remainingDuration("3h")

  • slaFunction > remainingDuration("2d 4h", 22)

  • slaFunction > remainingDuration("2d 4h", 'SLA Name')

  • slaFunction > remainingDuration("3d 5h", 22, 23, 30)

  • slaFunction > remainingDuration("3d 5h", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • slaFunction = slaJoin("slaFunction > remainingDuration('3d 5h' and slaFunction >= slaStartDate('2017-01-01') and slaFunction <= slaStartDate('2017-12-31')", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

tts.issuesWithRemainingTimeLessThan

  • Timestring (required)

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that have less remaining time than the given parameter.

(Completed SLAs are not included.)

  • issue in tts.issuesWithRemainingTimeLessThan('3h')

  • issue in tts.issuesWithRemainingTimeLessThan('2d 4h', 22)

  • issue in tts.issuesWithRemainingTimeLessThan('2d 4h', 'SLA Name')

  • issue in tts.issuesWithRemainingTimeLessThan('3d 5h', 22, 23, 30)

  • issue in tts.issuesWithRemainingTimeLessThan('3d 5h', 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesWithRemainingTimeLessThan('3d 5h', 'SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

  • slaFunction < remainingDuration("3h")

  • slaFunction < remainingDuration("2d 4h", 22)

  • slaFunction < remainingDuration("2d 4h", 'SLA Name')

  • slaFunction < remainingDuration("3d 5h", 22, 23, 30)

  • slaFunction < remainingDuration("3d 5h", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • slaFunction = slaJoin("slaFunction < remainingDuration('3d 5h' and slaFunction >= slaStartDate('2017-01-01') and slaFunction <= slaStartDate('2017-12-31')", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

tts.issuesWithBreachLongerThan

  • Timestring (required)

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that have a breach longer than the given parameter.

  • issue in tts.issuesWithBreachLongerThan('3h')

  • issue in tts.issuesWithBreachLongerThan('2d 4h', 22)

  • issue in tts.issuesWithBreachLongerThan('2d 4h', 'SLA Name')

  • issue in tts.issuesWithBreachLongerThan('3d 5h', 22, 23, 30)

  • issue in tts.issuesWithBreachLongerThan('3d 5h', 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesWithBreachLongerThan('3d 5h', 'SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

  • slaFunction > breachDuration("3h")

  • slaFunction > breachDuration("2d 4h", 22)

  • slaFunction > breachDuration("2d 4h", 'SLA Name')

  • slaFunction > breachDuration("3d 5h", 22, 23, 30)

  • slaFunction > breachDuration("3d 5h", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • slaFunction = slaJoin("slaFunction > breachDuration('3d 5h' and slaFunction >= slaStartDate('2017-01-01') and slaFunction <= slaStartDate('2017-12-31')", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

tts.issuesWithBreachShorterThan

  • Timestring (required)

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that have a breach shorter than the given parameter.

  • issue in tts.issuesWithBreachShorterThan('3h')

  • issue in tts.issuesWithBreachShorterThan('2d 4h', 22)

  • issue in tts.issuesWithBreachShorterThan('2d 4h', 'SLA Name')

  • issue in tts.issuesWithBreachShorterThan('3d 5h', 22, 23, 30)

  • issue in tts.issuesWithBreachShorterThan('3d 5h', 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesWithBreachShorterThan('3d 5h', 'SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

  • slaFunction < breachDuration("3h")

  • slaFunction < breachDuration("2d 4h", 22)

  • slaFunction < breachDuration("2d 4h", 'SLA Name')

  • slaFunction < breachDuration("3d 5h", 22, 23, 30)

  • slaFunction < breachDuration("3d 5h", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • slaFunction = slaJoin("slaFunction < breachDuration('3d 5h' and slaFunction >= slaStartDate('2017-01-01') and slaFunction <= slaStartDate('2017-12-31')", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

tts.issuesWithBreachLongerThanAmongCompletedSlas

  • Timestring (required)

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that have a breach longer than the given parameter among completed SLAs.

(Uncompleted SLAs are not included.)

  • issue in tts.issuesWithBreachLongerThanAmongCompletedSlas('3h')

  • issue in tts.issuesWithBreachLongerThanAmongCompletedSlas('2d 4h', 22)

  • issue in tts.issuesWithBreachLongerThanAmongCompletedSlas('2d 4h', 'SLA Name')

  • issue in tts.issuesWithBreachLongerThanAmongCompletedSlas('3d 5h', 22, 23, 30)

  • issue in tts.issuesWithBreachLongerThanAmongCompletedSlas('3d 5h', 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesWithBreachLongerThanAmongCompletedSlas('3d 5h', 'SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

N/A. If you still want to use this please contact us.

tts.issuesWithBreachLongerThanAmongUncompletedSlas

  • Timestring (required)

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that have a breach longer than the given parameter among uncompleted SLAs.

(Completed SLAs are not included.)

  • issue in tts.issuesWithBreachLongerThanAmongUncompletedSlas('3h')

  • issue in tts.issuesWithBreachLongerThanAmongUncompletedSlas('2d 4h', 22)

  • issue in tts.issuesWithBreachLongerThanAmongUncompletedSlas('2d 4h', 'SLA Name')

  • issue in tts.issuesWithBreachLongerThanAmongUncompletedSlas('3d 5h', 22, 23, 30)

  • issue in tts.issuesWithBreachLongerThanAmongUncompletedSlas('3d 5h', 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesWithBreachLongerThanAmongUncompletedSlas('3d 5h', 'SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

N/A. If you still want to use this please contact us.

tts.issuesWithBreachShorterThanAmongCompletedSlas 

  • Timestring (required)

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that have a breach shorter than the given parameter among completed SLAs.

(Uncompleted SLAs are not included.)

  • issue in tts.issuesWithBreachShorterThanAmongCompletedSlas('3h')

  • issue in tts.issuesWithBreachShorterThanAmongCompletedSlas('2d 4h', 22)

  • issue in tts.issuesWithBreachShorterThanAmongCompletedSlas('2d 4h', 'SLA Name')

  • issue in tts.issuesWithBreachShorterThanAmongCompletedSlas('3d 5h', 22, 23, 30)

  • issue in tts.issuesWithBreachShorterThanAmongCompletedSlas('3d 5h', 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesWithBreachShorterThanAmongCompletedSlas('3d 5h', 'SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

N/A. If you still want to use this please contact us.

tts.issuesWithBreachShorterThanAmongUncompletedSlas

  • Timestring (required)

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that have a breach shorter than the given parameter among uncompleted SLAs.

(Completed SLAs are not included.)

  • issue in tts.issuesWithBreachShorterThanAmongUncompletedSlas('3h')

  • issue in tts.issuesWithBreachShorterThanAmongUncompletedSlas('2d 4h', 22)

  • issue in tts.issuesWithBreachShorterThanAmongUncompletedSlas('2d 4h', 'SLA Name')

  • issue in tts.issuesWithBreachShorterThanAmongUncompletedSlas('3d 5h', 22, 23, 30)

  • issue in tts.issuesWithBreachShorterThanAmongUncompletedSlas('3d 5h', 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesWithBreachShorterThanAmongUncompletedSlas('3d 5h', 'SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

N/A. If you still want to use this please contact us.

tts.issuesWithMetIndicator

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that have a MET indicator. 

This method does the same job with tts.issuesHaveAllSlasMet method.

(An issue has a MET indicator if it has met all its SLAs.)

  • issue in tts.issuesWithMetIndicator()

  • issue in tts.issuesWithMetIndicator(22)

  • issue in tts.issuesWithMetIndicator('SLA Name')

  • issue in tts.issuesWithMetIndicator(22, 23, 30)

  • issue in tts.issuesWithMetIndicator('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesWithMetIndicator('SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

  • slaFunction = isAllMet()

  • slaFunction = isAllMet(22)

  • slaFunction = isAllMet('SLA Name')

  • slaFunction = isAllMet(22, 23, 30)

  • slaFunction = isAllMet('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • slaFunction = slaJoin("slaFunction = isAllMet() and slaFunction >= slaStartDate('2017-01-01') and slaFunction <= slaStartDate('2017-12-31')", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

tts.issuesWithProgressIndicator 

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that have a PROGRESS indicator. 

(An issue has a PROGRESS indicator if it has at least one progressing SLA and has not exceeded any of its SLAs.)

  • issue in tts.issuesWithProgressIndicator()

  • issue in tts.issuesWithProgressIndicator(22)

  • issue in tts.issuesWithProgressIndicator('SLA Name')

  • issue in tts.issuesWithProgressIndicator(22, 23, 30)

  • issue in tts.issuesWithProgressIndicator('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesWithProgressIndicator('SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

N/A. If you still want to use this please contact us.

tts.issuesWithExceededIndicator

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that have a EXCEEDED indicator. 

This method does the same job with tts.issuesHaveSomeExceededSlas method.

(An issue has a EXCEEDED indicator if it exceeded at least one of its SLAs.)

  • issue in tts.issuesWithExceededIndicator()

  • issue in tts.issuesWithExceededIndicator(22)

  • issue in tts.issuesWithExceededIndicator('SLA Name')

  • issue in tts.issuesWithExceededIndicator(22, 23, 30)

  • issue in tts.issuesWithExceededIndicator('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesWithExceededIndicator('SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

  • slaFunction = isBreached()

  • slaFunction = isBreached(22)

  • slaFunction = isBreached('SLA Name')

  • slaFunction = isBreached(22, 23, 30)

  • slaFunction = isBreached('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • slaFunction = slaJoin("slaFunction = isBreached() and slaFunction >= slaStartDate('2017-01-01') and slaFunction <= slaStartDate('2017-12-31')", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

tts.issuesWithInactiveIndicator 

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that have a INACTIVE indicator. 

(An issue has a INACTIVE indicator if its all SLAs are inactive.)

  • issue in tts.issuesWithInactiveIndicator()

  • issue in tts.issuesWithInactiveIndicator(22)

  • issue in tts.issuesWithInactiveIndicator('SLA Name')

  • issue in tts.issuesWithInactiveIndicator(22, 23, 30)

  • issue in tts.issuesWithInactiveIndicator('SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issuesWithInactiveIndicator('SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2017-01-01', 'startedBefore:2017-12-31')

N/A. If you still want to use this please contact us.

tts.issuesWithElapsedTimeMoreThan

  • Timestring (required)

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that have elapsed time more than the given parameter.

  • issue in tts.issueWithElapsedTimeMoreThan('3h')

  • issue in tts.issueWithElapsedTimeMoreThan('2d 4h', 22)

  • issue in tts.issueWithElapsedTimeMoreThan('2d 4h', 'SLA Name')

  • issue in tts.issueWithElapsedTimeMoreThan('3d 5h', 22, 23, 30)

  • issue in tts.issueWithElapsedTimeMoreThan('3d 5h', 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issueWithElapsedTimeMoreThan('3d 5h', 'SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2019-04-23', 'startedBefore:2019-10-29')

  • slaFunction > elapsedDuration("3h")

  • slaFunction > elapsedDuration("2d 4h", 22)

  • slaFunction > elapsedDuration("2d 4h", 'SLA Name')

  • slaFunction > elapsedDuration("3d 5h", 22, 23, 30)

  • slaFunction > elapsedDuration("3d 5h", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • slaFunction = slaJoin("slaFunction > elapsedDuration('3d 5h' and slaFunction >= slaStartDate('2017-01-01') and slaFunction <= slaStartDate('2017-12-31')", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

tts.issuesWithElapsedTimeLessThan

  • Timestring (required)

  • SLA Id or SLA Name

  • Date Filtering Map Parameters

To filter issues that have elapsed time less than the given parameter.

  • issue in tts.issueWithElapsedTimeLessThan('3h')

  • issue in tts.issueWithElapsedTimeLessThan('2d 4h', 22)

  • issue in tts.issueWithElapsedTimeLessThan('2d 4h', 'SLA Name')

  • issue in tts.issueWithElapsedTimeLessThan('3d 5h', 22, 23, 30)

  • issue in tts.issueWithElapsedTimeLessThan('3d 5h', 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • issue in tts.issueWithElapsedTimeLessThan('3d 5h', 'SLA Name 1', 'SLA Name 2', 'SLA Name 3', 'startedAfter:2019-04-23', 'startedBefore:2019-10-29')

  • slaFunction < elapsedDuration("3h")

  • slaFunction < elapsedDuration("2d 4h", 22)

  • slaFunction < elapsedDuration("2d 4h", 'SLA Name')

  • slaFunction < elapsedDuration("3d 5h", 22, 23, 30)

  • slaFunction < elapsedDuration("3d 5h", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')

  • slaFunction = slaJoin("slaFunction < elapsedDuration('3d 5h' and slaFunction >= slaStartDate('2017-01-01') and slaFunction <= slaStartDate('2017-12-31')", 'SLA Name 1', 'SLA Name 2', 'SLA Name 3')