I want to pause the time

Owned by Derya Özdemir
Last updated: Nov 10, 2022
1 min read

Context: A Procurement Manager has decided that SLA counters must be paused if purchase requests are assigned to an external supplier.

User Problem: As a Procurement Manager, I want to pause the SLA counters when purchase requests are waiting for an external supplier so that we can avoid “false” SLA breaches.

Solution: Using Time to SLA’s built-in pause menu!

With Time to SLA, it’s possible to pause SLA counters depending on numerous statuses and field values. Check out the example below to get a glimpse of your numerous options:

Problem solved!