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I want to migrate SLA data from one instance (on-premise) to another (on-premise)

I want to migrate SLA data from one instance (on-premise) to another (on-premise)

Owned by Derya Özdemir
Last updated: Jan 31, 2025
1 min read

Context: A user wants to migrate from the current Jira instance to another instance. Both of the instances are self-hosted. The user wants to migrate the SLA data.

Use Case: As a Team Leader, I want to migrate from the current Jira instance to another instance. Both of the instances are self-hosted, and I want to migrate the SLA data as well.

Solution: Using Time to SLA’s Import/Export feature.

Solution

Prerequisites

  • Time to SLA must be installed on both instances.

  • Issue histories must be intact in the destination instance to ensure accurate SLA calculations.

  • If migrating a large volume of issues, consider performing the migration during off-peak hours to avoid performance impact.

Steps

Follow our Import/Export guide for detailed instructions.

Step 1: Export SLA Configurations and Calendars

  1. Navigate to the Import/Export section in Time to SLA.

  2. Export your SLA configurations and calendars from the source instance.

Step 2: Import SLA Data into the New Instance

  1. In your destination instance, go to the Import/Export section.

  2. Import the TTS export file from your source instance.

Step 3: Recalculate SLA Data

  1. Go to Time to SLA > SLA Recalculation in the top menu.

  2. Enter a JQL query to define the scope of SLA regeneration.

  3. Click Generate to start the recalculation.