The SLA Durations Chart Gadget displays average SLA durations over time. This tutorial will walk you through the process of adding the Periodic Met vs. Exceeded SLA Gadget to your dashboard.

Add The SLA Durations Chart Gadget

1. Go to the Dashboard you want to add the gadget to.

2. Click Add gadget or Add a new gadget.

Open

3. Search TTS - SLA Durations.

4. Click Add Gadget.

Open

5. The SLA Durations Chart gadget configuration screen will appear.

6. Select a Filter or a Project to pick which issues to include in the gadget. You MUST pick only one filter or one project.

7. Select whether you want the gadget to display data Weekly or Monthly.

8. Select SLA(s) to calculate the duration, or leave it blank if you want to include all SLAs.

9. Select Time Interval (y-axis time interval) to set a time unit for the duration. Options are Seconds, Minutes, Hours, and Days.

10. Select Graph Type (Bar, Line). (See graph types below.)

11. Create a Custom Gadget Title. This custom title will be displayed on top of the gadget.

12. Select Refresh Interval.

13. Click Save.

That’s it! The gadget will now appear in the dashboard.

Bar Chart

Line Chart