The Periodic Met vs. Exceeded SLA Chart Gadget displays SLA numbers as a bar chart based on status. The horizontal axis shows the dates within a period – it can be weekly or monthly.

This tutorial will walk you through the process of adding the Periodic Met vs. Exceeded SLA Gadget to your dashboard.

Add The Periodic Met vs Exceeded SLA Gadget

1. Go to the Dashboard you want to add the gadget to.

2. Click Add gadget or Add a new gadget.

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3. Search TTS - Periodic Met vs Exceeded SLA gadget.

4. Click Add Gadget.

Open

5. The TTS - Periodic Met vs Exceeded SLA gadget configuration screen will appear.

6. Select a Filter or a Project to pick which issues to include in the gadget. You MUST pick only one filter or one project.

7. Select SLAs to include in the count, or leave it blank if you want to include all SLAs.

8. Select a Time Period for the gadget to display. It can be weekly or monthly.

9. Enter the number of days in the past from the selected time period for which you want to collect data.

10. Select which date of the SLA (Start Date, End Date, Target Date) should be considered while grouping the data.

11. Tick Include Progressing SLAs if you want to see SLAs that are still in progress on the graph.

12. Select Graph Type (Stacked, Distributed). (See graph types below.)

13. Create a Custom Gadget Title. This custom title will be displayed on top of the gadget.

14. Select Refresh Interval.

15. Click Save.

That’s all! The gadget will now appear on the dashboard.

Graph Type: Distributed

Graph Type: Stacked