The SLA History

Owned by Derya Özdemir
Last updated: Oct 25, 2023
2 min read

This page is about Time to SLA for Jira On-Prem. Using Jira Cloud? Click the Cloud button above.

All of your actions for an issue and an SLA are recorded on Jira. In the issue view, you can see all of your Comments, History, Work log, SLA Overview, and SLA History.

Check out the example below:

1. All – All actions taken and comments sent for the issue can be found here.

2. Comments – You can see all of the comments made on the issue.

3. Work log – This enables you to log your work.

4. History – The issue’s history is recorded here; however, it doesn’t allow you to see the sent comments.

5. Activity – A look back on what has happened on the issue.

6. SLA Overview – This gives you a quick look into the active SLAs on the issue, allowing you to see the SLA's name, its working duration, pause duration, its goal, and the calendar associated with it.

7. SLA History – You can see all of the issue’s SLA History here, and export it in .xlxs or .pdf format. Check out an example below: