Custom Fields Overview

Jira allows you to create custom fields that can be used in any of your Jira projects, and you can make use of this feature to track SLAs more effectively.

Time to SLA provides you with pre-built custom fields that make it much easier to keep track of your SLAs. While TTS creates some of these custom fields upon installation (for example, SLA Panel, Time to SLA, and Overdue custom fields), others need to be created manually (i.e., the SLA Indicator, SLA Overview, SLA Dates).

Let’s take a look at what the SLA Fields page offers you first.

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1. Add custom field – Click to add a TTS custom field. Your options are Time to SLA, Overdue Status, SLA Indicator, SLA Overview, Duration Field, and SLA Dates.

2. Cog icon – Click to configure the settings of the custom field from the dropdown menu.

3. Configure – Click to define the SLAs for the chosen custom field.

4. Edit – Click to edit the details of the custom field. You can edit the Field Name and the Description, as seen below:

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5. Display Options – You can configure the display options of the TTS - Time to SLA custom field. This screen appears only for this type of custom field. These options include:

6. Translate – Here you can select a language to translate the custom field name and description into. Simply enter the translations into the Field Name and Description boxes.

7. Screens – Select the screens that you want to display the custom field on here.

8. Delete – Click to delete the custom field. This process is irreversible.

Next Steps

You now know the ins and outs of the SLA Field page. The next step is to learn how to add an SLA custom field.