The SLA Panel

Time to SLA offers an SLA Panel to make it easy to track your SLAs. On issue view screens, the SLA Panel presents SLA information and visualizes SLA status using colors and icons.

The anatomy of an SLA panel

The SLA Panel displays all SLA metrics in one place with a customizable design. To better understand it, let’s zoom in on its most crucial parts and visualize how it changes according to your issues and workflow:

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1. This is the name of the SLA.

2. Click this to view more details about this SLA.

3. When you hover here, you can see the SLA Goal and the Calendar Name.

4. SLA Start Date > SLA Target Date

5. The SLA status in blue means your SLA is progressing.

6. Elapsed (the time that has passed since the SLA started)
   Remaining (the time you have to meet the SLA goal)

7. SLA End Date

8. The SLA status in green means your SLA has been successfully met.

9. The SLA status in red means your SLA is overdue.

10. If you miss your SLA deadline, this will show you the overdue duration.

11. The progress bar shows how far your SLA has progressed. It will continue to count after your SLA is overdue.

If your issue meets the conditions for an SLA, the SLA Panel will appear on the issue view screens. Check out an example below:

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Next Steps

On this page, we learned how to read the SLA Panel. Next, we’ll find out more about the different colors and icons.