First Response Time gadget
- Technical Communications
- Tuncay Senturk
- Marie Rosema
This page is about JEP for Jira DC. Using Cloud? Click here.
The First Response Time gadget measures the time elapsed between an issue's creation and its first public comment.
How is this different from Jira’s built-in first response time gadget?
Unlike Jira’s default gadget, the JEP - First Response Time gadget:
Considers working hours and holidays (as defined in your settings).
Tracks the first public comment regardless of group restrictions.
Allows the first responder to be different from the reporter, providing more flexibility in tracking response times.
How to add the First Response Time gadget to your dashboard
Open the dashboard and click the Add Gadget button.
In the gadget search bar, enter
JEP - First Response Time gadget.Click the Add gadget button near the gadget.
Configure the gadget:
Project or saved filter: Select a project or a saved filter.
Weekly/Monthly: Select whether to group response times weekly or monthly and calculate the average.
Select JEP First Response Time calculator: Select a First Response Time Gadget that has been defined previously (see Response Time calculators).
Days previously: This is for filtering issues by creation date relative to today's date.
Time interval: Select the y-axis time interval.
Custom gadget title: Enter a title for the gadget as it will appear on your dashboard.
Refresh interval: Select how often you would like this gadget to update.
Click Save.
Example view
The gadget provides a visual bar chart representation of response times. Each bar is clickable, and clicking on a bar will help you navigate to the Issue Navigator for detailed insights.
Need support? Create a request with our support team.