First Response Time Gadget

Owned by Tuncay Senturk
Last updated: Oct 13, 2020 by Former user (Deleted)
1 min read

Displays the amount of time passed from creation date to the first public comment date within an issue.

Why on earth should you use this gadget if you have Jira's built-in first response time gadget? JEP's Response Time Gadget takes (defined) working hours and holidays into account. And it works according to the first public comment made (not restricted to a group) and the commenter can be a different user than the reporter.

To add and configure the First Response Time Gadget to your favorite dashboard

  • Click on the Add Gadget button within the dashboard.
  • Type Response into the search box and click on Add gadget near JEP - First Response Time Gadget.

  • Configure the gadget and click on the Save button.

    • Select your favorite project or filter.
    • Time Interval displays each issue as daily, weekly, monthly, yearly to group response times and calculate the average.
    • Select a First Response Time Gadget that has been defined previously (see Response Time Calculators).
    • Days previously is for filtering issues by creation date relative to today's date.
    • You can give the Custom gadget a title that you will see on your dashboard.
    • If you want to automatically refresh the gadget results, select the appropriate Refresh Interval.


  • Here is a preview of the gadget:

  • Each bar is clickable and when clicked, they will navigate to the issue navigator.