Customize the SLA Panel

Owned by Derya Özdemir
Last updated: Oct 25, 2023
2 min read

This page is about Time to SLA for Jira On-Prem. Using Jira Cloud? Click the Cloud button above.

Using the SLA Panel settings page, you can customize the appearance of your panel, such as where the panel appears and what’s shown on the screen. As you select your options, watch the right-hand side to see a live preview of what the SLA Panel will look like.

Let’s take a look at the options:

  1. SLA Panel – Click to access SLA Panel configurations.

  2. Shown in SLA panel – Select which parts you want to display on the SLA Panel.

  3. Duration Format – Choose which units should be included in the duration format.

  4. SLA Context – The SLA panel will display SLAs based on this selection.

  5. External issue changes – The SLA Panel makes repeating calls to backend services from the issue view to check whether the issue has been changed in another window. You can disable this feature, but since it's essential for tracking a dynamically changing SLA, we recommend that you keep it enabled.

  6. Completed SLAs – Check this box to hide completed SLAs from the SLA Panel.

  7. Out of working hours – Check this box to hide SLAs from the SLA Panel when their calendar is set to out of working hours

  8. Not started SLAs – Check this box to hide not started SLAs from the SLA Panel.

  9. Panel Position – Select where you want to see the panel: On the top or the bottom.

  10. SLA Order – You can order your SLA panels based on Urgency and Start Date. Or you can create a custom sorting option.

SLA Order – Urgency: SLAs will be ordered by their states (Running, Paused, Stopped) and then by remaining time.

If there are multiple SLAs in each SLA state, they will be placed in the following order:

  1. Longest breach

  2. Shortest breach

  3. Shortest remaining time

  4. Longest remaining time

SLA Order – Start Date: SLAs will be ordered based on their start date. It can be Ascending or Descending.

SLA Order – Custom: Order your SLAs as you wish. The world is your oyster.

11. Live Preview – This is how your SLA Panel will look like on the issue. The preview changes as you make configurations.

Next Steps

The Anatomy of an SLA Panel