Comala Document Management Data Center | User not receiving notifications

Owned by Khairul Azuan Ariffin
Last updated: May 16, 2024
1 min read

Problem

Customer complains a member of the identical specific group isn't receiving notifications from the plugins, unlike the others.

Solution

  1. Comala Document Management settings:
    Revisit the workflow
    check how the email notification being configured, is it via :

    1. Global notifications - https://appfire.atlassian.net/wiki/x/xgq3Jg

    2. Space Tools notifications - https://appfire.atlassian.net/wiki/x/WAfAJg

    3. Send email macro - send-email macro

  • Please be aware that if a user assigns themselves as a reviewer to an approval, the email notification will not be sent.

2. Confluence Settings:

  1. Check if the Notify on my actions checkbox is being selected for the specific user
    {Profile > Settings > Email Notify on my actions

Instructions:

  1. As all the customer colleagues belong to the same group, CDM settings can be eliminated.

  2. Therefore, please proceed to Confluence and then select Settings.

  3. Click on user Profile > Settings

    image-20240507-022451.png

  4. Select Email > tick on Notify on my actions

    image-20240507-022709.png



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