Comala Document Management Data Center | User not receiving notifications

Owned by Khairul Azuan Ariffin {Appfire}

Last updated: May 16, 2024

1 min read

Problem

Customer complains a member of the identical specific group isn't receiving notifications from the plugins, unlike the others.

Solution

Comala Document Management settings:
Revisit the workflow
check how the email notification being configured, is it via :
1. Global notifications - https://appfire.atlassian.net/wiki/x/xgq3Jg
2. Space Tools notifications - https://appfire.atlassian.net/wiki/x/WAfAJg
3. Send email macro - send-email macro

Please be aware that if a user assigns themselves as a reviewer to an approval, the email notification will not be sent.

2. Confluence Settings:

Check if the Notify on my actions checkbox is being selected for the specific user
{Profile > Settings > Email Notify on my actions

Instructions:

As all the customer colleagues belong to the same group, CDM settings can be eliminated.
Therefore, please proceed to Confluence and then select Settings.
Click on user Profile > Settings
Select Email > tick on Notify on my actions