Set When the SLA Ends
This page is about Time to SLA for Jira On-Prem. Using Jira Cloud? Click the Cloud button above.
On this page, you’ll learn how to set End conditions for SLAs. Your options are:
End the SLA when an issue’s status changes
Go to SLAs, and click Add New SLA Definition.
Scroll to the End section, and click the Add one now button.
Select Field value has changed, and click the drop-down menu to see all possible field values.
Click the status that the SLA requires in order to end.
Click Confirm, and the selected condition will now appear in the box.
You can repeat these steps to add more statuses.
End the SLA when a field value changes
Go to SLAs, and click Add New SLA Definition.
Scroll to the End section, and click the Add one now button.
Select Field value has changed, and click the drop-down menu to see all possible field values.
Select a Field value that the SLA requires in order to end. Depending on your selection, numerous conditions will appear. Time to SLA allows you to define detailed and highly-customizable custom field conditions. Have a taste of what’s possible with the example below:
Click Confirm, and the selected date will now appear in the box.
End the SLA when a comment is made
Go to SLAs, and click Add New SLA Definition.
Scroll to the End section, and click the Add one now button.
Select Comment is made, and click the drop-down menu to select the user group.
Click Confirm, and the selected date will now appear in the box.
End the SLA when a specified date is reached
Go to SLAs, and click Add New SLA Definition.
Scroll to the End section, and click the Add one row button.
Select Date field is reached, and click the drop-down menu to see all possible field values.
Select a date field that the SLA requires in order to end. You can only select 1 date field.
For example, if you select Due Date, you can define exactly when the SLA will end. Simply set a specific time for this date field.
Click Confirm, and the selected date will now appear in the box.
Attention:
The SLA End Date is NOT a deadline! It is just the date of an issue for the chosen date field.
Next Steps
We just learned some of the different ways you can end an SLA. Now, we'll go through the Reset function.