Time to SLA
We created new documentation to guide you better through your work on managing SLA contracts. Our latest documents have more explanations and more screenshots, and it is effortless to navigate through pages.
- TTS (On-Prem) Help Center
- Intro to Time to SLA for Jira
- Quickstart Guide
- Create Calendars
- Defining SLAs
- Configure your SLAs
- Create SLA Notifications
- Tracking SLAs
- SLA Issue Actions
- Adding Gadgets
- SLA Recalculation Overview
- SLA Reports
- SLA Search
- Settings
- Using Import/Export
- Managing the Customer Portal
- Setting Permissions
- REST Services
- Integrity Checker
- Knowledge Base
- FAQ: Time to SLA for Jira
- TTS Cloud Migration Guide
- TTS Cloud vs. On-Prem Versions
- Time to SLA & Other Plugins
- Glossary
- Common Problems & Solutions
- SLA permissions do not work with project roles
- SLA will not disappear when value field in JQL filter within its definition is updated.
- I cannot enable the TTS Plugin
- SLA calculation issues during workflow transitions
- I cannot see all SLAs within an issue
- SLA values in the database tables are incorrect
- I cannot use the Time to SLA field to search or order
- Jira logs show error messages about Automation for Jira plugin after upgrading TTS to 9.8.0+
- Automation for Jira rules are disabled when Time to SLA is enabled
- The SLA is missing for issues created with email
- Time to SLA custom field doesn't display any value
- 65K issue limit in JQL functions
- Data within Time to SLA gadgets is missing or inconsistent
- Advanced Guides
- The Ultimate Guide to SLAs
- Use Cases
- I need issue-specific SLA actions!
- I want to migrate SLA data from one instance (on-premise) to another (on-premise)
- Time to First Response and Time to Resolution
- I want SLAs to be reset when reassigned
- I want to pause the time
- How? Start when opened, end when resolved
- I need a reset!
- I want to migrate from on-premise to Cloud
- I want to create a shared SLA Goal (Uptime SLA)
- I want my SLA to show how many SLAs are met/exceed until issue is resolved
- Uninstall
- Release notes
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