Use Cases

Explore use cases of how Time to SLA's numerous functions can solve the bottlenecks in your work and be useful for a plethora of tasks in practice.

I need issue-specific SLA actions

I need a reset

I want to send custom SLA notifications to Slack

I need to overcome the time zones

I need to start the SLA when an issue is opened and end it is when resolved

I want to pause the time

I want to configure Time to First Response and Time to Resolution SLAs

I want SLAs to be reset when reassigned

I want to migrate

I want to keep the old while adding new