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TTS work item actions

TTS work item actions

The Time to SLA work item actions feature lets you perform work-item-specific actions without changing SLA configurations for all work items, such as reset, recalculate, or troubleshoot SLAs, and manage SLA notifications.

Refer to the tutorial below to get an overview:

How to access Time to SLA work item actions

  1. Open the work item you want to manage in Jira Cloud.

  2. Click the actions icon at the top of the Details section.

  3. Select Time to SLA issue actions from the dropdown menu. A dialog appears.

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  4. Click the Actions dropdown menu to view your options.

    Screenshot 2025-10-21 at 16.48.08.png

Available actions

All of these actions, except for Mute SLA, are work item-specific. Using them won’t affect any other work items or their SLAs.

Reset SLA

Reset SLAs for the selected work item. The resets you define in this section won’t interfere with the ones you’ve defined in SLA configurations.

  1. Select Reset SLA from the Actions dropdown menu.

  2. Choose the SLA(s) to reset.

    Screenshot 2025-10-21 at 16.49.57.png

  3. Select a reset date, or leave it blank to reset immediately.

  4. Define how the reset action should behave for completed SLAs.

  5. Click Proceed.

Undo Reset SLA

Revert a previously executed reset action for SLAs.

  1. Select Undo Reset SLA from the Actions dropdown menu.

  2. Choose the SLA(s) to undo the reset.

    Screenshot 2025-10-21 at 16.50.53.png

  3. Click Undo.

Where is my SLA?

Diagnose why the SLA panel is not visible on a work item.

  1. Select Where is my SLA? from the Actions dropdown menu.

  2. Choose the SLA(s) you want to investigate.

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  3. Optionally, select a user to perform the action (leave blank to use your own account).

  4. Click Search. The results appear.

  5. Review the results to identify and resolve configuration issues.

Recalculate SLA

Recalculate SLA data for the selected issue.

  1. Select Recalculate SLA from the Actions dropdown menu.

  2. Choose specific SLA(s) to recalculate, or apply the action to all SLAs.

    Screenshot 2025-10-21 at 16.57.19.png

  3. Click Proceed.

The page will refresh automatically after recalculation.

Mute SLA

Mute SLA notifications for the selected work item. To learn how, refer to this documentation.