Configuration Manager for Jira - Request Terminated

Problem

Before starting the deployment or after a file upload, the Configuration Manager for Jira (CMJ) suddenly displays the following error:

Open

Solution

Increase the timeout for the 'Analyze' operation rest endpoint in the reverse proxy of your target Jira instance and try again. You may contact your system admin for this. Refer to https://community.atlassian.com/t5/Jira-articles/Knowledge-Nuggets-Reverse-proxy-timeouts/ba-p/743330.

If you are still facing an issue after trying the above option, open a support ticket with us and provide the additional details below.

• Share the debug logs and HAR logs https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html.

• Record the network activity while performing the analysis phase. Make sure to start the recording a bit earlier before the relevant issue shows up.

• Share the above recording video in gif or .mp4 format to help us understand the issue better.