CMJ Integrity Check reports "Failed to get request type with id -1. The request type you are trying to view does not exist"

Owned by Ahmad Azmir {Appfire}
Last updated: Aug 03, 2022
1 min read

Symptoms

Integrity Check shows a warning on missing request type and you can see similar entries as below in the log:

Failed to get request type with id -1. The request type you are trying to view does not exist.
com.botronsoft.jira.jiraservicedeskintegration.api.ServiceDeskIntegrationException: Failed to get request type with id -1. The request type you are trying to view does not exist.
	at com.botronsoft.jira.jiraservicedeskintegration.util.ServiceDeskErrorsUtil.handleError(ServiceDeskErrorsUtil.java:24)
	at com.botronsoft.jira.jiraservicedeskintegration.proxy.impl.RequestTypeProxyImpl49.getRequestTypeById(RequestTypeProxyImpl49.java:524)
	at sun.reflect.GeneratedMethodAccessor9638.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)

At the bottom of the log, you will also see the affected project as well as the offending plugin:

Solution:
Search for a solution in the knowledge base - https://kb.botronsoft.com - or copy the details above and open a request at https://support.botronsoft.com
Location:
Employee Services
(PROJECT)
Extension for Jira Service Desk
(APP DATA)


Cause

The Integrity Check warning reported here occurs when the 'Extension for Jira Service Desk' app attempts to find a request type with id '-1'. '-1' is used in the Dynamic forms' configuration for this app when no specific request type is selected (i.e., something applies to all request types, see the below screenshot). 

Screenshot 2022-05-19 at 10.45.28.png

Resolution

The configuration of the 'Extension for Jira Service Desk' app is fine and the Integrity Check warning is a false alarm by the Extension app, hence this can be ignored as users are still able to create the snapshot without any issue.