Snapshot fails due to missing a project shortcut url

Owned by
Boyan Batchvarov
Mar 23, 2020
1 min read

Symptoms:

When exporting a project, a NPE is thrown:

java.lang.NullPointerExceptioncom.atlassian.cache.CacheException: java.lang.NullPointerException at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:211) at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:162) at com.atlassian.jira.projects.shortcuts.CachingShortcutsStore.getShortcuts(CachingShortcutsStore.java:35) at

Cause:

One or more of the project shortcuts is broken. Jira requires a url to be set for each shortcut.

Resolution:

If visible in Jira, delete/update the project shortcut url.

If not, update/delete the records in the AO_550953_SHORTCUT table in the database. Then do a Cache refresh from CMJ's Advanced menu to be sure the changes have taken effect.