CMJ - Service desk Access config issues

Owned by Suganthi Manoharan, created
Last updated: Apr 14, 2023
1 min read

Problem

 The deployment failed with the following error :

Unable to perform deployment: Could not update Service desk Access config for Project Carve-out Service Desk. You must also allow access for everyone to this service project so that you can turn on public signup.

2022-10-08 12:06:16,672+0000 http-nio-8080-exec-4 ERROR nananda@signifyhealth.com 726x615498x5 1kdlv2k 10.50.255.39,10.90.5.11 /rest/configuration-manager/1.0/deployment/3 [c.b.j.r.impl.rest.AbstractResource] com.botronsoft.jira.rollout.snapshot.SnapshotOperationFailedException: Unable to perform deployment: Could not update Service desk Access config for Project Carve-out Service Desk. You must also allow access for everyone to this service project so that you can turn on the public signup

 Solution

This can be solved through below steps:

  1. Disable the public signup globally in the JIRA Service Desk configuration from the source instance.

  2. Create a new snapshot.

  3. Perform the deployment on the target instance using the newly created snapshot.

Reference: Managing access to your service desk