FAQs on the Arsenale Dataplane - Jira Reports

Owned by Priyal Jaiswal
Last updated: Jul 28, 2023
2 min read

Overview

This article provides answers to a few common questions about the Arsenale Dataplane - Jira Reports app.

FAQs

 

Yes. Here are the steps required to create the report:

  • Include the columns "Original Time Estimate," "Time Remaining," and "Time Spent" in the report.

  • This provides the desired output, allowing for the necessary comparison between the logged time and the original estimation for the specified list of tickets.

 

It doesn't support and here are the reasons:

  • Atlassian does not support running Jira on CloudSQL.

  • The overall interest in CloudSQL compatibility among our customers has not been significant to date.

 

Here are the steps to be performed. Please make sure to execute them during non-production hours:

  • Go to Jira Administration > Manage Apps page

  • Disable the Dataplane app.

  • Wait for 2 minutes to make sure it is automatically disabled in the Jira instance.

  • Re-enable the Dataplane app.

  • This resets the list of Dataplane’s known custom fields on the Jira instance.

 

The database tables created by the app are all listed on the documentation page of the Dataplane App Architecture.

To completely and permanently remove all app data from Jira, including all app user data (saved reports, etc.), follow the below steps:

  • Uninstall the Dataplane app

  • Use DROP TABLE on each of the tables listed in the above documentation link, including all that are listed under sections “Permanent Tables” and “Ephemeral Tables”.

 

Error:

2023-05-17 11:55:08,645 http-nio-127.0.0.1-8080-exec-10 ERROR [dataplane.util.Initialization] Could not complete Dataplane startup due to exception java.io.IOException: couldn't create temp directory: /app/sharedhome/temp/dataplane at com.arsenalesystems.dataplane.util.TempFileManager.b(SourceFile:379) at com.arsenalesystems.dataplane.util.TempFileManager.h(SourceFile:400) at com.arsenalesystems.dataplane.util.TempFileManager.i(SourceFile:407) at com.arsenalesystems.dataplane.util.TempFileManager.startup(SourceFile:152) at com.arsenalesystems.dataplane.util.Initialization.onStart(SourceFile:211)

The issue occurs when the app cannot create a directory for temporary files at "/app/sharedhome/temp/dataplane" on the Jira instance.

Follow the below steps:

  1. Ensure that the directory "/app/sharedhome/temp" exists on the Jira instance. If it doesn't, create one.

  2. Verify the ownership and permissions of the created directory to ensure that Jira has proper access.

  3. After resolving the issue, disable Dataplane and then re-enable it within Jira.