How to retrieve debug logs for Appfire's Jira apps
This article outlines the steps for generating a support.zip file that captures issues related to a specific app and uses the app's package name.
Instructions
First, the logger must be configured to monitor the required package. After recreating the issue, a support.zip file can then be created and downloaded for further analysis.
Configure the Logger
Log in to your Jira instance as an administrator and navigate to
> System > Logging and Profiling.
Click the Configure link in the Default Loggers section:
In Add New Entry:
Locate the app causing the issue and its package name in the following table.
App Name | Class/Package Name |
---|---|
Database Exporter for Jira Cloud | com.aio.jira.exporter |
Power BI Jira Connector | com.kaanha.jira.powerbi |
Reports and Timesheets for Jira | com.kaanha.reports |
Roll-up Reports for Jira | nspl.jr.lite.rollup |
Tableau Connector Pro for Jira | com.kaanha.jira.tableau |
Timesheets for Jira | com.kaanha.timesheets |
Issue History Collector - See History | ru.andreymarkelov.atlas.plugins.datacollector |
Power Dashboards Reports & Gadgets | com.cprime.jira.plugins.reporting |
Dashboard Hub Pro - Charts, Reports, Time in Status, Tables | com.roninpixels.dashboards.jira |
Dataplane Reports for Jira | com.arsenalesystems.dataplane |
Rich Filters for Jira Dashboards | com.qotilabs.jira.rich-filters-plugin |
b. Set the Logging Level to DEBUG.
c. Click Add Entry and enter the package name identified from the table above. For example:
The added packages are now visible.
Repeat the steps causing the issue in the app, and the debug file will be saved to the package.
Use the steps in the following section to generate a support.zip file.
Generate a support zip file
Log in to the Jira instance as an administrator and navigate to
> System > Troubleshooting and support tools.
Go to the Create support zip tab and click Create zip.
After the support.zip file is generated, click Download zip.
You can now share the .zip file with our Support team or use the information logged in the .zip file to solve the issue.
Logging occurs immediately but lasts only until Jira is restarted.
After triaging your issues, remove the package entry.