How to resolve Dataplane 500 error caused by Java

Owned by Basudev Behera, created
Last updated: Aug 29, 2023 by Amith Mathur
1 min read

This article explains how we resolve the 500 error while running the Dataplane report, and in the logs, we see, “Java is unable to locate its standard font library”.

 Instructions

This problem is mostly caused due to missing Java fonts after installing a new OpenJDK version, or after moving to a new server.

 

  1. Install fontconfig by running the below commands with the respective OS

Ubuntu 

sudo apt install -y fontconfig

CentOS 7

sudo yum install -y dejavu-sans-fonts

CentOS 6

sudo yum install -y fontconfig dejavu-sans-fonts

RHEL 

Debian 

Fedora

 

  1. Restart each Jira Data Center Node/Server.

  • Needs appropriate admin/sudo access in nodes/server to install package.