How to display SLA Panel in the Linked Issues

Owned by Farah Othman
Last updated: Mar 06, 2024
2 min read

Steps:

  1. A custom field needs to be created to display the SLA Panel in the Linked Issue.

  2. Configure the screen to have the custom field available.

  3. Create custom fields.

  4. Click on Cog icon and select Issues.

 

  1. Click on the Screens from the left bar.

 

  1. Add Time To SLA in the Field Tab

 

  1. Choose the SLA Fields from the Time to SLA menu to configure the custom field:

 

  1. Click on cog icon and choose Display Options:

 

  1. It prompts with the Display Options to configure the settings.

  2. Select the Time Format, Display SLAs of linked issues Blocks, Cloners, Duplicates, and Relates.

    • Inward Option: If you want the SLA Issue 1 to be displayed in the linked issue, Issue 2.

    • Outward Option: If you want the SLA Issue 2 to be shown in Issue 1 (where issue 2 is linked).

  3. Display SLA Names: Always

  4. Check the checkbox of Show completed SLAs.

  5. Click on Save.

 

  1. Regenerate the SLA data.

 

  1. The SLA Panel-custom field of Issue 1 will be shown in Issue 2 (Inward Option).

This page is for the Time to SLA Data Center environment.

 

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