NoClassDefFoundError instantiating the module for plugin 'plugin.tts'

Owned by Farah Othman
Last updated: Feb 08, 2024 by Manisha Kharga
2 min read

This artcle is for Time to SLA app in the Data Center environment

Issue

A constant error of NoClassDefFoundError in the Time to SLA logs after installing Automation for Jira Lite app.

Symptoms

Environment Details:

Version #

Environment Details:

Version #

Jira version

7.13.1

Time to SLA version

10.10.0

Automation Jira Lite version

7.1.2

Error Log:

Detected an error (NoClassDefFoundError) instantiating the module for plugin 'plugin.tts' for module 'tts-sla-threshold-breached': com/codebarrel/automation/api/thirdparty/EventTriggerRuleComponent. This error is usually caused by your plugin using a imported component class that itself relies on other packages in the product. You can probably fix this by adding the missing class's package to your <Import-Package> instructions; for more details on how to fix this, see https://developer.atlassian.com/display/DOCS/NoClassDefFoundError .

Resolution

Disable one of the modules of the Time to SLA app:

  1. Click on the cog wheel.

  2. Go to the Manage apps.

  3. Select Time to SLA app.

  4. Click on the apps module enabled.

5. Disable the “tts-sla-threshold-breached“ module

 

Disable the module will affect the integration of Time to SLA with the app.
Kindly make sure the app installed does not have the integration with the Time to SLA app.