TFS4JIRA Self-Hosted - Automatic Scheduled Synchronization not working

Owned by Farah Othman
Last updated: Oct 10, 2023
2 min read

Please keep in mind that the app is always improving over time. This issue may not appear on the current version of the TFS4JIRA application.

This page is for a Self-Hosted environment.

TFS4JIRA version: 7.10.30

Issues

  • Automatic Scheduled is not working when trying to sync from Jira → TFS.

  • The scheduled SYNC tool detected only a few TFS changes and have to do Initial Synchronization to make the sync, able to work.

  • It only happens when there are new values in TFS that have not been added to JIRA.

  • It does not detect the change - “TfsItemsSource - Found 0 item(s) to sync”

  • Following is the log:

Resolutions

  • For this version, in general, we have a bug from our end, where we will not fetch issues during the synchronization. 

  • The reason that the log has Found 0 item(s) to sync is when the sync happens, and something is updated during that sync, we will not sync that data until that issue is updated again.

  • For example:

  • If the sync starts at 09:00, the update on the work item occurred at 09:01, and the sync ends at 09:03. We only store in the DB that the last sync ended at 09:03, while the update of a workitem happened at 09:01.

  • Hence, the next sync loop will only fetch the updated workitems >=09:03.
    It will only fetch the workitems if the issue is updated again after that.

 

  • The proposed solution is to extend/increase the sync interval to 30 minutes so that it can fetch the data within that period of time if there is an update to the work items.

  • If the customer is using the old version, advise them to upgrade to the latest version.

The improvement for this behavior is on to-do list, but unfortunately now we cannot prioritize it as it is not a blocker.