TFS4JIRA Self-Hosted | How to 'fetch' more users from JIRA

Owned by Damian Kilkowski (Inactive) (Deactivated)
Jul 06, 2022
1 min read

TFS4JIRA Self-Hosted by default downloads 15000 users from the Jira instance.

For Jira instances with a user count higher than 15000, since TFS4JIRA 9.0 we implemented a possibility to increase this number.

In order to change the value, an additional line must be added to the web.config on the TFS4JIRA installation folder. Please follow the below instruction to complete the task.

  1. Please make sure you have the latest version of TFS4JIRA Self Hosted. The latest version of TFS4JIRA Self-Hosted can be downloaded from a link at the end/bottom of the Atlassian Marketplace page.

  2. Login to your SERVER where TFS4JIRA Self-Hosted is installed.

  3. Browse to your TFS4JIRA installation folder. Default folder: C:\inetpub\wwwroot\tfs-jira-synchronizer

    1. if you do not remember where TFS4JIRA is installed, you can check where the LOGs are stored. Simply open TFS4JIRA configurator page, go to LOG section and check the bottom of the page. It should hold a line similar to this, but with your own LOGs location: “Log files directory: C:\inetpub\wwwroot\tfs-jira-synchronizer\App_Data\log”

  4. Before any EDITions please create a copy of web.config.

  5. In the main application folder please EDIT web.config

  6. Look for a section starting with: <appSettings>

  7. Add the following line within <appSettings> section.

    1. <add key="maxNumberOfUsersToFetchFromJira" value="30000" />

    2. VALUE can be adjusted to your Jira instance size

     

  8. Save web.config.

  9. Now, please re-login to the TFS4JIRA configurator site and check if all necessary users are visible