How to Create a Calendar
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On this page, we’ll show you how to create a calendar on Time to SLA for Jira with step-by-step instructions.
Log into your Jira Cloud account.
In the header menu, select Time to SLA > Calendars.
Click Add New Calendar.
Give your calendar a name.
Select a Region and Time Zone.
Add your Working Days and Working Hours. To add break times, split your work day into different parts and enter your entries accordingly.
Define the Length of Business Day.
Which one should I pick?
Time to SLA calculates the length of a business day from your calendar and uses this information to format SLA durations such as remaining time and overdue.
Alternatively, if you want the dedicated work time to differ from your actual working hours, you can define a custom duration. The new duration will be equivalent to 1 day. Check out an example.
Scroll down to the Holidays section to add holidays. If the holiday you’re adding is only applicable to the calendar you’re adding it to, add it from the Holidays section. This way, it will only be used within this calendar. On the specified holidays, SLAs will stop counting.
Example: For a team located in France, you could add Bastille Day, as this holiday is not celebrated in any other country.
Add Shared Halidays if you want the holiday you’re adding to appear on all calendars. Any changes you make here will have an impact on all of your calendars.
Example: Adding New Year’s Day as a shared holiday would be logical, as it’s a public holiday in all countries that observe the Gregorian calendar, with the exception of Israel.
Click Save.