How to resolve "table 'arthash' is full" error in Arsenale Dataplane app

This article explains the steps to be followed if there is an error, ''Got SQL exception transforming JQL: The table 'arthash' is full”, while generating a report with the Arsenal Dataplane app.

 Instructions

  1. Login to Jira with administrator permission.

  2. Navigate to Manage apps → Manage apps.

  3. Expand Arsenale Dataplane app. Click on Disable & then enable the app.

  4. If you still face any issues then empty the data plane's 'arthash' db table by running the following query in the database.

    DELETE FROM arthash;
  • Make sure to have proper back up database tables before performing DELETE Operation.

  • As a best practise, perform the steps in the stage environment before doing so in the production.