Hierarchy report doesn't display sub-tasks correctly in the Reports and Timesheets for Jira App

Problem

A hierarchy report was created following the Epic - Task - Sub-task relationship. The information should show the issues following that order, but the report shows some sub-tasks twice or out of place.

Open

Solution

1. Review the fields and any filters or JQL applied to them. In this case, the customer used the following fields and JQL:

   1. Issue Type

   2. Issue Key

   3. Assignee

   4. Some other Custom Fields.
      
      JQL used:

      Project = REQ AND statusCategory != "Done" and id != "REQ883" AND (labels in ("bp-high", "ProblemStatement") OR component in ("Game)) order by [Projected Into QA Date] ASC

       

2. Remove the orders or filters applied to the report, and check for the report's display. In the case described, the user was altering the display of the report by adding an “order by” clause in the JQL.