Issues not displayed on the timesheet, despite projects being available while using the Reports and Timesheets for Jira app

Owned by Melanie Corletto (Deactivated), created
Last updated: Jan 16, 2024
2 min read

Problem

When analyzing the content of a timesheet, issues under specific projects appear as options for filters but do not appear on the timesheet itself.

In the examples above, issues under “ADMIN0M3”, “ADMIN0T3,” and “ADMIN0O3” are not visible in the timesheet but appear as options for filtering.

Additionally, issues under these projects appeared as “deletedIssues” when the background information for the timesheet was analyzed.

On the other hand, some issues appeared only when the “Show/Do not show issues with past time” was selected:

Solution

Issues added or deleted on timesheets will behave as the below points described:

  1. Projects can never be deleted from timecards; only the issues can be. When issues are deleted, they appear on the background information as “deletedIssues” on timecards. Because of that, all projects will be available for filtering, but if no issues are added to the timecard, the project is not available on the timecard.

  2. If issues are added to the timecard with the option “Add Issue”, they will always be visible (even when no time has been added to them in a long time).

  3. if the option “Display issues Assigned to me” is selected, the issues will be available with the condition that they must have been updated in the last 10 days (assignee = currentUser() and updated > -10d).

  4. The option “Show/Do not show issues with past time” applies to issues where time was logged through the time tracking directly on the issue.
    Specifically, if the “Show issues with past time” option is selected, it will only show the issues logged in the past week.
    If customers still want to add these issues and the “Do not show issues with past time” option is selected, that issue can’t be added in the current week and the next week after that, so they must go to the 3rd week after the issue was logged and add it there.