How to fix "Account already exists" error

Owned by Satti Sai Satya Raghavendra
Last updated: Jul 12, 2024 by Derya Özdemir
2 min read

This guide addresses the error message This request is invalid. Please ensure that the request includes all necessary parameters and that the parameters are valid. (email: An account already exists for this email) encountered while saving Chat for JSM project settings.

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Steps

  1. Navigate to https://admin.atlassian.com/.

  2. Select Products from the Jira top menu.

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  3. From the left side panel, select the website.

  4. From the left side panel, select Portal-only customers.

  5. Search for Anonymous Chat User.

  6. Select the three-dot icon, and click Grant access.

Now you should be able to save your Chat for JSM Project settings without encountering the error.