Support for Atlassian Server Products (and apps like BigPicture) has ended in February 2024.

Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email

Plugin cache

The "Plugin cache" tab differs between Jira Cloud and Jira Server / Jira Data Center.

Outdated caches can be refreshed:

  • When you cannot access tasks that should be reachable to you.

  • When you cannot find newly created Jira entities (filters, groups, components, issue fields, statuses, transitions, workflows) to populate the scope, edit tasks, or create new quick filters.

Security and access

  • Only Jira administrators can access this page.

  • Click the "wrenchicon in the top-right corner and select "Advanced" from the drop-down list.

  • Next, go to the "Plugin cache" tab.

Jira Cloud

Jira Server / Jira Data Center

Jira Cloud

Jira Server / Jira Data Center

Plugin cache information

To check the cache information, you can use:





Show stats

Shows the number of entries in different caches.

Reports the cache statistics information and is required for performance issues.

Show cache providers' info

The info will be displayed in a pop-up showing all the cache providers. The dialogue box will not disappear until you manually close it.

Plugin cache refreshing

To refresh the cache information, you can use:


Jira Cloud

Jira Server/ Data Center



Jira Cloud

Jira Server/ Data Center


Refresh all cache



The "Refresh all cache" button is NOT available in the Jira Cloud. If you need to use this button, please please get in touch with support to manage the issue.

For Jira Server / Jira Data Center

Refresh the App's cache, which will result in full synchronization of all the Boxes - it triggers a recalculation.

Most problems with outdated information that can cause errors can be resolved by clearing the cache.

Clicking the "Refresh all cache" button invalidates the plugin cache, forcing complete data to reload from the Jira database for all boxes and all users (complete recalculation of all the program boxes, similar to recreating the programs from scratch). Depending on the volume of data in your Jira, it can take up to several minutes to execute, and the application will not allow data editing during that time. Use it cautiously, as it will influence server performance and users' ability to work with the application.

If a Box is not opened for more than 24 hours, the cache will be automatically cleared, and a full synchronization will be triggered.

While clearing the plugin cache should correct most of the problems with showing outdated information or occasional glitches, it is important to treat this procedure as a last resort in case of unidentified problems. It should NOT be used routinely, and if such a need arises, please get in touch with support for troubleshooting.

Refresh settings cache

It clears the following cache:

  • Quick filters

  • Task fields

  • Statuses

  • Workflows

  • Transitions

  • Components

  • Boards

  • Projects

  • Dependency and link types

Refresh permission cache

It clears the following cache:

  • Roles in Boxes to which the user is assigned

  • User roles

  • Permissions to boxes

  • User info cache

  • Groups cache

  • Cache with cloud permissions info

Refresh Trello cache

It clears all of Trello's cache.

Refresh profile cache

You can refresh your profile cache to ensure all permissions are up-to-date directly on the Profile page.

Refresh search list (scope definition)

If you cannot find the project, board, or quick filters, click Refresh search list directly on the scope definition page.

Refresh cache (dependencies mapping)

If you cannot see a newly created link on the App Configuration > General > Dependencies page, click the Refresh cache button.