Support for Atlassian Server Products (and apps like BigPicture) has ended in February 2024.
Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email support@appfire.com
Plugin cache
The "Plugin cache" tab differs between Jira Cloud and Jira Server / Jira Data Center.
Outdated caches can be refreshed:
When you cannot access tasks that should be reachable to you.
When you cannot find newly created Jira entities (filters, groups, components, issue fields, statuses, transitions, workflows) to populate the scope, edit tasks, or create new quick filters.
Security and access
Only Jira administrators can access this page.
Click the "wrench" icon in the top-right corner and select "Advanced" from the drop-down list.
Next, go to the "Plugin cache" tab.
Jira Cloud | Jira Server / Jira Data Center |
|---|---|
 |  |
Plugin cache information
To check the cache information, you can use:
Feature | Description |
|---|---|
Show stats | Shows the number of entries in different caches. Reports the cache statistics information and is required for performance issues. |
Show cache providers' info | The info will be displayed in a pop-up showing all the cache providers. The dialogue box will not disappear until you manually close it. |
Plugin cache refreshing
To refresh the cache information, you can use:
Feature | Jira Cloud | Jira Server/ Data Center | Description |
|---|---|---|---|
Refresh all cache
| IMPORTANT The "Refresh all cache" button is NOT available in the Jira Cloud. If you need to use this button, please please get in touch with support to manage the issue. For Jira Server / Jira Data Center Refresh the App's cache, which will result in full synchronization of all the Boxes - it triggers a recalculation. Most problems with outdated information that can cause errors can be resolved by clearing the cache. Clicking the "Refresh all cache" button invalidates the plugin cache, forcing complete data to reload from the Jira database for all boxes and all users (complete recalculation of all the program boxes, similar to recreating the programs from scratch). Depending on the volume of data in your Jira, it can take up to several minutes to execute, and the application will not allow data editing during that time. Use it cautiously, as it will influence server performance and users' ability to work with the application. | ||
Refresh settings cache | It clears the following cache:
| ||
Refresh permission cache | It clears the following cache:
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Refresh Trello cache | It clears all of Trello's cache. | ||
Refresh profile cache | You can refresh your profile cache to ensure all permissions are up-to-date directly on the Profile page. | ||
Refresh search list (scope definition) | If you cannot find the project, board, or quick filters, click Refresh search list directly on the scope definition page. | ||
Refresh cache (dependencies mapping) | If you cannot see a newly created link on the App Configuration > General > Dependencies page, click the Refresh cache button. |