I want to update the issue status/ fields automatically while commenting
Context: A Team Lead is managing a project in Jira and wants to automate the process of updating the issue status and fields when support agents comment on issues.
User Problem: As a Team Lead, I want the issue status and fields to be updated quickly. However, my team says it's time-consuming to manually change the status and fields after commenting on an issue, and they sometimes forget it. I need a tool that can help automate my team’s workflow.
Solution: Using Canned Responses Pro Templates for Jira’s Automated Actions!
By using Canned Responses Pro Templates for Jira, you can create a template that will automatically update the issue status or Jira fields while commenting on an issue. This saves time and ensures consistency in the process of updating issue status and fields.
Additionally, you can create different templates for different types of comments and issues, such as a template to move an issue to the next step of a workflow or to mark an issue as resolved. This will allow you to automate repetitive tasks and streamline your workflow.
You can check out many other use cases by clicking the link below: