I want to reply to multiple tickets at once
- Derya Özdemir
Context: A Support Engineer is handling multiple customer inquiries through Jira and wants to reply to multiple tickets at once on JSM.
User Problem: As a Support Engineer, I want to reply to multiple support requests on JSM at the same time, as it is too time-consuming to manually type out the same response for each ticket.
Solution: Using Canned Responses Pro Templates for Jira’s Bulk Replies in JSM Queues!
In Jira Service Management, customer requests are organized into queues, and you can link, comment, assign, or transition multiple requests using bulk actions. With our browser extension and Canned Responses, you can comment on many requests at once by using your predefined templates.
It's important to note that only some dynamic variables are supported, and others may not be replaced in the text. Nevertheless, this should not detract from the overall functionality of the system.