I want to share a template with my team
Context: A Team Manager wants to share a template with their team members to ensure consistency in the language and formatting of issue descriptions or replies to clients.
User Problem: As a Team Manager, I want all members of my team to have access to a few templates. I also want to share different templates with different teams, giving them access to the specific templates that are relevant to their roles or responsibilities.
Solution: Using Canned Responses Pro Templates for Jira’s visibility scopes feature!
By using Canned Responses Pro Templates for Jira, you can easily share a template with your team members. When you create a new template, its visibility scope (Personal, Projects, Group, Global) allows you to narrow down the usage of templates to a particular context.
Personal – visible (in issues) to a specific user only. Managed by the user and administrators.
Projects - visible for issues from selected projects. Managed by respective project administrators and project leads.
Group - visible to members of any chosen group.
Global - visible to everybody. Managed by Jira administrators.
This allows team members to access the same template and use it for replying to customers or filling out issue descriptions, ensuring consistency in the language and formatting with an elegant solution.